Refund Policy

Refund Policy

FreyaVideo provides a credit-based digital service for AI-powered video and image generation. Because credits are delivered instantly and consumed on use, purchases are generally final and non-refundable, unless otherwise required by applicable law.

When we may help

If you believe there is an issue with a charge or delivery, please contact us and we will review your case:

• Duplicate or incorrect charges
• Unauthorized transactions
• Technical issues where credits were not delivered or were deducted incorrectly

In eligible cases, we may provide a refund, restore credits, or issue account credit as appropriate.

How to request help

Email us at support@freyavideo.com with:

• Your account email
• The date and amount of the charge
• Any relevant Stripe receipt / invoice ID (if available)
• A short description of the issue

We typically respond within 1–2 business days.