FreyaVideo sells credits for AI video and image generation. This page explains when you get credits or money back.
If a generation fails, or the model blocks it under its content policy, the credits charged for it are returned to your balance automatically. You don't need to contact us.
If none of the credits from a purchase have been used, you can ask for a full refund within 7 days of buying. This applies to one-time credit packs and to the first payment of a subscription. Email us from your account email (see below) and we'll refund the original payment method. The unused credits from that purchase are removed when the refund is issued.
One-time credit packs are charged once and never renew. Their credits stay valid for 12 months from purchase.
You can cancel a subscription at any time. You keep access and your monthly credits until the end of the period you already paid for.
If you believe there is an issue with a charge or delivery, please contact us and we will review your case:
In these cases we will refund the charge, restore the credits, or issue account credit, whichever fits the problem.
Apart from the cases above, credits that have already been used, partly used purchases and subscription renewal payments are not refundable, unless the law where you live requires otherwise.
Deleting your account does not create a right to a refund. If you delete your account, any remaining credits will be forfeited at the time deletion is completed.
If you have a current subscription, we may attempt to cancel it as part of account deletion. Whether you cancel a subscription manually or through account deletion, cancellation does not itself create a refund right.
Email us at support@freyavideo.com with:
We typically respond within 1–2 business days.