FreyaVideo provides a credit-based digital service for AI-powered video and image generation. Because credits are delivered instantly and consumed on use, purchases are generally final and non-refundable, unless otherwise required by applicable law.
Deleting your account does not create a right to a refund. If you delete your account, any remaining credits will be forfeited at the time deletion is completed.
If you have a current subscription, we may attempt to cancel it as part of account deletion. Whether you cancel a subscription manually or through account deletion, cancellation does not itself create a refund right.
If you believe there is an issue with a charge or delivery, please contact us and we will review your case:
In eligible cases, we may provide a refund, restore credits, or issue account credit as appropriate.
Email us at support@freyavideo.com with:
We typically respond within 1–2 business days.